We had the good fortune of connecting with Jacqueline Thompson and we’ve shared our conversation below.
Hi Jacqueline, what is the most important factor behind your success?
It’s a culmination of factors -knowledge, quality service, having a current pulse on the market and the ability to out negotiate the other side. I believe success is really more about excellence, which is a commitment to delivering best in class service and results consistently. It takes passion, perseverance and a dedication to working for the most optimum end result without fail. Simply being a hard worker is not enough to be truly successful in the ultra-luxury residential real estate industry. When you service the top echelon, they are the best in their industries, so they expect the best from you. One component of quality service is having intimate knowledge of the market at any given time. Having this knowledge allows me to effectively negotiate for my clients and create a win/win for all. Quality service also involves fluid and open communication which is imperative for a lucrative relationship. One of my favorite client testimonials notes that I am almost “terrifyingly responsive” in an industry that has a reputation for lackluster communication.
What should our readers know about your business?
Many may say this, but those who know me know I don’t just talk the talk. I walk the walk. Simply put, I can outwork anyone at any time. My drive to deliver results and achieve excellence is relentless. I love my job – which for me is more of a way of life, which I love to devote a lot of time to! Unlike many agents who grow and have a team, I am still very hands-on which is what gives me the pulse on the market – I am out in the trenches daily. What you are most proud of or excited about. My communication style and fluidity is paramount. It has earned me the title of being “terrifyingly responsive” as one client put it. The truth is I communicate with others how I like to receive communication as well. When I want something, I wanted it last week. So, I like to get on top of things, keep people informed and nip any issues in the bud. Nothing can kill a deal faster than poor communication. How did you get to where you are today business-wise? I came to Newport Beach without any connections. I did not know anyone at all. But what I did have was a laser sharp determination and the discipline to learn about the local markets, understand the trends and provide the best service to my clients – whether it is a rental, a $600,000 sale or a $20,000,000 sale, my dedication to quality service insures each client receives the best white glove service from me without fail. Was it easy? There was absolutely nothing easy about breaking into the ultra-luxury sector of luxury real estate. It took ten years of 24/7 work days, no vacations, no weekends off and many missed get togethers to be able to build my career to where it is today. Many sacrifices were made along the way but the struggle is part of what makes the story beautiful – without working for it, how could I have known its value? If not, how did you overcome the challenges? The only way to overcome the challenges was to stay true to my resolve to get to the long term goal. It was emotionally, mentally, socially and financially trying – but I am so honored now to have earned my way to being recognized as one of the top agents from the Canyon to the Coast. What are the lessons you’ve learned along the way? There are many, but here are a few that transcend my industry… -Happiness and kindness comes from the heart and does not cost anything. -Money definitely does not buy happiness. -Living in a beautiful estate does not make your life better than anyone else’s. -The most important thing I learned was how hardworking the construction crew worked on building these beautiful, massive homes that I would eventually – one way or another – get to sell one day. In the early days of my career, I would bring them sandwiches from a broker preview, and they were always grateful. -My parents who are devout Buddhists taught my siblings and me compassion and kindness through their actions. When you see how hard everyone is working to support themselves and their families, you can’t help but be grateful and for that reason I will always be kind to everyone. What do you want the world to know about you or your brand and story? That I am authentic. That I am a person with the utmost integrity. That I work hard to ensure there is no money left on the negotiation table when you put me to work. And I do it from a true servant’s heart – serving others is fuel for my soul.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
I never imagined that I would pursue a career in luxury real estate. Years ago, my then boyfriend and now husband would often meet me for lunch at South Coast Plaza, where I was working at Nordstrom in sales. After watching my passion for servicing my clientele, he pointed out that he was impressed with the way I served my clients and suggested that I consider going into real estate. Of course, I was appalled! That was not a suggestion that I thought made sense. At the time, I was working hard both in my job at Nordstrom and in the classroom, where eventually I would earn a degree from USC, and I was determined to leave the sales industry once and for all as soon as I graduated. However, as time went on, several of my loyal clients also suggested that I move into a career in real estate sales. It was as if the universe conspired to get me onto my intended career path! It took about nine years before I would commit to the career change, but now, I have fifteen years on the books in my luxury real estate career with $1.3 Billion in Career Sales! It feels like yesterday, but a lifetime ago.
Jacqueline Thompson Group