We had the good fortune of connecting with Emmanuel Polanco and we’ve shared our conversation below.

Hi Emmanuel, is there something that you feel is most responsible for your success?
The main concept of our brand is a harmony with quality. It is what we’ve striving for since the beginning of the project almost 9 years ago. In every aspect the brand is involved this needs to show overall, trying to always get the littlest details done right, because there’s where the difference between our products and others will show. Being consistent with this has kept us in our customer’s mind, and I believe it’s the most important factor of why they keep coming back. It’s not always easy and there might be times that we don’t achieve it along the way, but overall it’s the most important factor to keep in mind in our products and overall feeling of the brand.

Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
We’re a small brand of high quality leather shoes and accessories: wallets, bags, backpacks, and lots more… We’re specially known for doing Goodyear Welt shoes. Without going to technical into it, this manufacturing process allows you to resole and restore your shoes time and time again, making them and any of our products something that could last you a lifetime (or more). And with this we also offer our Custom Made service, where we can design and manufacture a special shoe or leather product to fit your lifestyle and needs. It’s not been easy to always get the outcome we want or reach where we are today. Different factors that you can’t always control will come in the way, be it external like this pandemic we’re living or sometimes from the inside: bad communication or lack of organization. Neither me or my partners have been schooled in business, we’re pretty much self-taught in a lot of aspects that involve the running of our brand and company, but I’m proud of what we’ve achieved in the last few years. From being a small 3 man operation, we’re currently a small workshop/store of about 15 people and seem to be growing little by little. We’ve learned a lot during this time, and it’s not always been the best experience and has come at times with a great cost in many aspects, but overall I think the biggest lesson we’re learned during this ride has been that you always need a team to back you up. It’s very hard and sometimes impossible to do everything on your own. It may be stressing and frustrating to teach someone else what you could easily do in a heart-beat, but you’ll probably end up going nowhere. Having a great team that you can rely on is a must if you want to grow and move forward.

Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
I do live near by a lot of cool spots and might even end up vising them all in one day, so I don’t know if I could make a week’s long itinerary, but here are a couple of my favorite spots in the city: Estación Central – To me personally would be one of the top places to have a drink. They do have their own signature drinks and cocktails, but if you’re looking for classics like a Negroni or Whisky Sour, this place will not disappoint. And the overall vibe and style of the place is really calm that will have you there for hours. Insurgente Tap Room – I’d say Insurgente is THE beer of the city, although they’ve been having a rough patch lately, they never disappoint. They have a selection of their best selling beers, seasonal, as well as collaborations and invites. Currently my favorite from them would have to be Juan Cordero, and the Plug & Play being a close second, but whatever you choose to drink is always great. Also, they have one of the best new kitchen’s in the city, “El Casimiro”, owned by Chef Joe who is part of Carmelita in Tijuana and Corazón de Torta in San Diego. If you’re looking for the best fried chicken sandwich you will definitely find it here, and of course his ‘Quesabirria’ croquettes are a must try when stopping by. Verde y Crema – this has been a long time favorite of mine, since they were in their first location, now they moved to Ave. Revolución, but haven’t forgotten the flair and taste that made them great. There’s a wide selection of menu items to please every palette, but some of the classic top picks would be their ‘Tacos Coreano’s’ and ‘Gorditas de Pulpo’, plus some of their fish of the day ‘Tiradito’s’. They also have a great beer and mezcal selection from around all of Mexico.

Who else deserves some credit and recognition?
Obviously we’d like to thank all of our friends and customers, we wouldn’t be where we are without the appreciation and recommendation to their friends, family, colleagues. Our brand and company has grown because of the love they’ve shown to what we do and we try to always deliver our best, even if you’ve known us for years or it’s the first time stepping into our store. And obviously, we need to thank all of the members of our team for sticking with us through thick and thin. From our retail staff to all the crafts men and women at our workshop. These last couple of months have been a life changing and unexpected path for everyone, so we appreciate enormously that they believe in us and the project to help us out and get thru these rough times.

Website: milesandlouie.com
Instagram: instagram.com/milesandlouie
Facebook: fb.com/milesandlouie

Image Credits
Miles & Louie

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