We had the good fortune of connecting with Crystal Zumbado and we’ve shared our conversation below.
Hi Crystal, what is the most important factor behind your success?
Thats an easy one! I believe that our success and continue growth comes from our customer service. We not only provide a service but we also provide an experience. And it starts when they 1st call us. We make sure that we not only meet their needs but we succeed their expectations as well. We find more often then not that many of our new customers have had our services done by other companies but we have been told over and over again that they stay with us because of our process, our care and the attention to detail that we provide.
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
A Better View Exterior Cleaning Specialists is just that, we specialize in exterior cleaning. And although there are many companies that offer pressure washing, there are not many companies that offer a process called softwashing. Softwashing is fairly new to the west coast but its getting more attention and the demand is quickly growing. Customers are quickly learning and realizing that in many cases softwashing provides a better result, it last longer and its safer for surfaces vs traditional pressure washing. We have also set ourselves apart from other companies by going through extensive training specifically to treat different stains on different surfaces. There’s no cookie cutter way of cleaning stains as there are a countless number of stains with many different surface combinations and not knowing how to properly treat and remove those stains on specific surfaces can and will cause damage. We love that every day has its own cleaning challenges and we find such joy and satisfaction as we watch stains and bacteria come right out!
Any great local spots you’d like to shoutout?
When anyone visits San Diego they have to have experience the Mexican food we have here! There are so many places to go and my list could go on but we love going to Casa de pico. We find that its fun, the service is always great and of course the food never fails! Outside of enjoying the amazing food you have to visit the views that San Diego has to offer. From the beautiful cliffs on the beach, to hiking up Cowles mountain, Mt helix and visiting potato chip rock. I mean the scenery is never ending. There’s so much to do and to enjoy here in San Diego thats its hard to narrow down the best places to visit.
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
This is a tough one! The truth is there are so many people, organizations, businesses and friends that have an impact on us and have encouraged us. We have been really blessed to have the support that we have had. Our loyal customers would have to be 1st on our list. They have continued to be our voice and also our cheerleaders. So many of them have been with us since day 1 and they have become somewhat of a family. We have to recognize Gabe Mathews, the owner of Christian Brothers cleaning & restoration and Esther Alvarez, the owner of Valor Property Management. Both of these 2 amazing people have been 2 of our biggest fans! They have always supported us and known the passion we have for what we do and they always reminded us of our value. And finally my husband and I have continued to push each other and support each other. Without the encouragement and drive from each other our business wouldn’t be the success that it is and we wouldn’t be experiencing the growth that we are.