We had the good fortune of connecting with Bill Griffith and we’ve shared our conversation below.
Hi Bill, what do you attribute your success to?
I started out doing residential and small business computer repair in Kennebunk Maine 15 years ago. At that time nobody knew anything about computers, and they were much more difficult to use. My business model was to respond to emergencies, and help people set up new computers and networks on an hourly, as needed basis. This was great, as long as all of my customers had problems all of the time. I would race around putting out fires, using the cheapest solutions – and there was never a guarantee that I’d earn a decent income every month. When I moved to Boston, and then San Francisco, I worked for several IT Agencies and managed hundreds of business clients. I learned the ways of a successful Managed Service Provider. With this model, my clients pay monthly and there are much less fires because I am fully in charge of their IT and am always monitoring everything. I don’t have to race around, and my clients don’t get 10 bills per month. Now I am known as the best choice to keep you up and running, instead of the guy you call to put out fires every week. My income is now steady and that stability is passed down to my clients, allowing me to offer world class service from my home office to around 90 businesses. The most important factor is the business model, and charging fair market rate for proactive support on a monthly subscription, based on user count. Night and day difference when it comes to my quality of life and what I offer, and the clients I attract.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
This was not easy! Fighting a bear would have been preferable at times. I had to start over 3 times. When I changed my business model, it was all validated. What sets G-Tech SD apart is how well I manage small business IT – I am lightning quick, ultra secure, and well versed in a mountain of IT subjects. I do a 180 on new clients with poor IT solutions, and am most valuable when you don’t have to call me.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
I love fiesta island, mission bay area
Who else deserves some credit and recognition?
My first shoutout goes to my parents, my mother was a filing clerk when computers became useful, and then became an IT / Data Analyst when it was time to enter all of the records. My father was a technician for Bell labs, installing phone switching stations in the 70s, as well as an army veteran who serviced large generators during the Vietnam war. The knowledge they passed on was critical in developing my interest in technology. My mother had access to auctions for old computers, and would bring home stacks of them for me to play with as a kid. She got me into exclusive network security training programs as a young teen which I can credit my Information Security career to. My father taught me all about electricity, tools, and machines. And finally, my amazing clients who have stuck with me for 10-15 years, and happily converted from Break/fix to monthly subscriptions