We had the good fortune of connecting with Parham Mansourian & Harper Miller, co-founders of Bound, and we’ve shared our conversation below.
Hi Parham & Harper, is there something that you feel is most responsible for your success?
One of the most important factors behind the success of Bound is hands down the relationships we’ve built and cultivated over the years. As any entrepreneur will tell you, building and launching a startup is no joke, but having a great support system and network of collaborators around you makes all the difference. Throughout our careers, we’ve been fortunate enough to work with a number of experts in the entertainment and PR industries, all of whom have been incredibly supportive and instrumental in the success of Bound through guidance, support, referrals, and more.
We’ve also taken a lot of care in building a great internal team that keeps Bound operating every day. Our Bounders are a group of 18 – 25-year-old students, freelancers, and other aspiring professionals, hustling their way through adulthood. 90% of them are also our friends from different stages of life – whether that’s middle or high school, study abroad, or past jobs, these long-standing relationships have helped us build a trustworthy and reliable core team, with the added advantage that many of the Bounders are LA natives who have a unique understanding of the layout of the city.
Without this strong community around us, Bound wouldn’t be what it is today, so we know just how important networking and continually building out that community is. We nurture each new relationship with the same level of care as we do with those who have been with us from the beginning, which has created a loyal client base that keeps coming back and even refers us to their friends and colleagues.
Alright, so for those in our community who might not be familiar with your business, can you tell us more?
Bound is a premier, on-demand messenger service that powers same-day deliveries for businesses and individuals. After working with countless delivery services in previous jobs, we saw the need for messengers that valued discretion, specifically around VIP deliveries, efficiency, customer service, and were dependable.
From that initial realization, we started brainstorming the concept of Bound and pulled together research and a business plan. Shortly thereafter, we both lost very close family members, putting things on hold, but after a short break, we were back, balancing full-time jobs and working on Bound after hours. When the pandemic hit and businesses closed, we were given the opportunity to test run deliveries for our first, and now longest-standing, client. Starting small we were able to nail down our operations, and slowly but surely began handling local deliveries for a number of reputable companies that we were referred to.
November 2020 was when things really started to take a turn as the holidays were upon us and the demand skyrocketed. It was so exciting (and a bit nerve-wracking) to have high-profile clients trust and rely on Bound, which at the time was still so new. By the end of that year, we both had left our jobs to focus on the company full-time.
We’re both incredibly hands-on and drive every single day, fulfilling delivery requests ourselves all while juggling management, new business meetings, app development, and more. We pride ourselves on providing an excellent customer experience – premium, professional and attentive with each client. Not to mention, we have a really cool group of Bounders on the road.
Creating and launching this company has been quite the journey, but after operating for friends, family, and a select group of clients since March 2020 – we are finally just a few months away from launching our mobile app. While it hasn’t been the most conventional route for a startup, we believe that everything happens for a reason, and each challenge has helped us grow and get us to where we are now.
There are lots of early mornings and even more late nights, but we wouldn’t trade it for the world. We definitely consider ourselves hustlers, but most of all we are excited about the future of Bound, where and how it will grow, and proud of what we’ve built thus far.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Harper: A perfect day for me would be a morning walk to Alfred’s for a matcha, then Bay Cities for lunch and a beach day. End it with dinner at any of the restaurants on Rose (especially Wabi) and boba tea on Sawtelle for dessert. Can you tell I’m a foodie?
Parham: I’m not the earliest riser so I prefer an early afternoon hike with my pup, Hazel, at Will Rogers followed by some shopping at Century City mall. We’d take a drive from down PCH during sunset, and end the night with a nice cocktail and beachfront dinner in Malibu.
Who else deserves some credit and recognition?
As we mentioned, there are so many people in our lives that deserve a shout-out, but we’d like to dedicate this to our families, as we wouldn’t be where we are today without their support. Not many parents would agree with, let alone be a cheerleader for, their 25-year-old son or daughter quitting a steady job during a global pandemic to follow their dreams, but that’s the support we’ve both received starting from day one when Bound was just an idea. This past year, I think many of us have been reminded just how precious family is, so to have our parents cheering us on feels really amazing and empowers us to be even more courageous and make those risky decisions.
Other: Please reach out to firstname.lastname@example.org for inquiries.